★★★★★
"We moved our entire patient intake function to Latitude in six weeks. CSAT went up, our nurses got their afternoons back, and our cost-per-encounter dropped by a third."
We build dedicated, U.S.-aligned teams from Panama — customer support, finance, marketing, compliance, back office, and virtual assistants. Bilingual EN/ES, working your hours, ready in two weeks.
Three things you can count on from every Latitude team — from the first ticket on day one to the surge that wasn't on the roadmap.
From three agents to three hundred — we hire, train, and ramp in two weeks without breaking the SLA you already have.
U.S. Eastern hours by default, with night shifts, weekends, and surge cover on-call. Same time zone, no handoff lag.
Zendesk, HubSpot, Salesforce, Athenahealth, AppFolio, Yardi, QuickBooks, Sage Intacct — we drop into your stack.
Every Latitude pod is a hand-picked group of bilingual operators in Panama — vetted for U.S. English fluency, written tone, and the kind of empathy your customers feel in every interaction. Not a call-center seat. A teammate.
Pick a single function or stand up a full shared-services pod. Either way, you get a dedicated team that knows your product, your tools, and your customers.
Bilingual phone, chat, email, and ticketing. CSAT-obsessed agents trained on your tone, your product, and your edge cases.
Build a CX teamAP/AR, reconciliations, payroll, month-end close, and bookkeeping in QuickBooks, NetSuite, Sage, or Xero.
Build a finance podLead routing, list hygiene, campaign QA, content production, social moderation, and CRM admin in HubSpot or Marketo.
Build a marketing podKYC, AML, fraud review, document verification, and case management. Trained agents working under your SOPs and your reviewer queue.
Build a compliance teamData entry, order processing, claims, scheduling, document indexing, and any repetitive workflow eating your team's day.
Build a back-office podBilingual executive assistants, project coordinators, and inbox/calendar managers. Senior support without a senior salary.
Hire a VAWe're not generalists pretending to know your vertical. These are the industries where we have repeatable training, escalation paths, and compliance posture in place.
Patient support, scheduling, eligibility, prior auth, claims, and denials follow-up — under your BAA.
Estimating support, submittals, RFIs, certified payroll, AP coding, lien tracking, and dispatch coverage.
Leasing, renewals, HAP contracts, recertifications, work order triage, and resident comms — bilingual by default.
Tier 1 & 2 support, account onboarding, billing operations, and trust & safety review for SaaS and consumer apps.
Every plan includes onboarding, training, QA, WFM, and management. Month-to-month, scale with 24-hour notice, and only ever pay for the seats you actually staff.
Rates shown are starting prices per agent and depend on role complexity, language mix, and shift coverage. Final pricing confirmed in writing.
Open enrollment. Tax season. A product launch you didn't plan for. Latitude keeps a bench of trained backup agents ready to absorb volume in 24–72 hours — and lets you scale back down with the same notice when the wave passes.
Live workforce capacity, one of our healthcare clients during open enrollment.
Open-plan floors near the Cinta Costera, with redundant fiber, locked-down endpoints, and a coffee bar that runs longer than the shift. Visit anytime — most of our clients do.
What our clients say about working with bilingual teams in Panama — and what changed for their P&L after they made the switch.
"We moved our entire patient intake function to Latitude in six weeks. CSAT went up, our nurses got their afternoons back, and our cost-per-encounter dropped by a third."
"They handle our after-hours maintenance dispatch across 4,200 units. Residents get answered in Spanish or English in under 30 seconds. Our property managers stopped quitting."
"Latitude built our Tier 1 + KYC review pod in two weeks. Same time zone as our team in NY, same writing standards, and we shaved 60% off our cost base."
If your question isn't here, it'll be the first thing we cover when we talk. We answer in plain English (or Spanish), and we won't waste your hour.
📍 Panama City · UTC-5, no DST 🇺🇸 U.S. Eastern hours by defaultNo discovery deck, no five-call sales process. We send back a concrete team design — roles, hours, language mix, and a transparent monthly price.
Prefer email? hello@latitudecapital.com.pa · [REPLACE_PHONE] +507 ###-####